QUESTIONS WE GET ON THE DAILY...

ARE VITAL FACECARE PRODUCTS REALLY NATURAL AND ORGANIC?

They are! Vital Facecare is committed to a simple philosophy:

We create products to repair, hydrate and protect facial skin from what you demand of it, naturally. To achieve this, all our formulas are powered by naturally derived, organic ingredients vital to the health of your skin—no fillers, and nothing sketchy.
That’s how we decided on our name. That’s why we have such confidence in our products’ results.

Learn more about what makes Vital Facecare different from other skincare brands.

DOES VITAL FACECARE TEST ON ANIMALS?

Never have. Never will. Vital Facecare is a cruelty-free company, and we do not test any of our products or ingredients on animals, period.

SOLD OUT?! WHAT DO I DO NOW?

Balancing inventory volume and ingredient freshness is key to our success. If we’re sold out of something, you can bet we’re already on it. But if you’re impatient for our next restock, email us at talktome@vitalfacecare.com and let us know.

WHERE ARE VITAL FACECARE PRODUCTS MADE?

Based in Collingwood, Ontario, we are proud to be a Canadian company. 
All Vital Facecare products are Health Canada and FDA approved.

HOW CAN I LEARN MORE ABOUT WHOLESALE/RETAIL OPPORTUNITIES WITH VITAL FACECARE?

We’d love working with bright, smart people. Email us at talktome@vitalfacecare.com.

I DON’T THINK VITAL FACECARE IS RIGHT FOR ME. WHAT’S YOUR RETURN POLICY?

Not to worry! We offer a 30-day satisfaction guarantee. 
If you have any concerns or questions, email us at talktome@vitalfacecare.com.

HOW DO I POST A PRODUCT REVIEW?

We’d love to hear what you think! You can leave your review right on any product page on our website. You can also leave us comments on our Instagram or Facebook, or email us with your review at reviews@vitalfacecare.com.

DOES VITAL FACECARE OFFER PRODUCT SAMPLES?

We do not provide samples, but you can still try us risk-free: We offer a 30-day satisfaction guarantee on all Vital Facecare products. If you have any concerns or questions, email us at talktome@vitalfacecare.com.

SHIPPING AND BILLLING

WHERE DO YOU SHIP VITAL FACECARE PRODUCTS?

We ship orders to anywhere in Canada via Canada Post and Purolator.

We ship to anywhere in the USA via UPS.

WHERE IS MY ORDER?

Once your order has been processed, you will receive a tracking number via email so you can follow your package’s travels all the way to you.

HOW LONG DOES SHIPPING TAKE?

Once your order has been processed, you can expect the following delivery timelines:
Canada orders arrive within 2-3 business days.
USA orders arrive within 3-5 business days.

WHAT CURRENCY DO YOU CHARGE IN?

All pricing is in Canadian dollars ($CAD). For orders outside Canada, your credit card/bank will convert the amount using the exchange rate at the time of checkout. Any international bank fees charged are not imposed by Vital Facecare. The currency and pricing of your order are determined by your location and cannot be changed.

I’M IN THE USA AND HAVE A P.O. BOX. CAN YOU SHIP TO ME?

Unfortunately UPS does not ship to P.O. Boxes, APO, DPO or FPO addresses.

AM I SUBJECT TO SALES TAXES (AND/OR CUSTOMS AND DUTIES)?

Any sales taxes that apply to your order will be calculated automatically by the payment processor based on your location.

In addition, orders shipped outside Canada may also be subject to import taxes, customs duties and other fees charged by the destination country; these fees are not included in our product pricing or shipping cost, since they vary widely from country to country. All Vital Facecare orders are delivered duties unpaid, so any applicable import taxes, duties and customs fees owing will be paid by you (typically upon delivery).