PAYMENT & SHIPPING

Payment

All prices are displayed and processed in CAD. We accept Visa, MasterCard, American Express, Discover cards, and PayPal.

Returns

We offer a 30-day satisfaction guarantee. We take away the pressure and obligation to purchase. You can review products, ingredients and general information on your own time to make sure it’s the right fit. We stand behind our product and your skin, and want you to know it.

If you have any concerns or questions, let us know. You can return your product at anytime for a full refund (Postal charges are at the cost of the customer). If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

Please send us an email at customercare@vitalfacecare.com with any concerns about your purchase. Please note that the buyer is responsible for additional shipping costs for returns and exchanges.

Shipping

Items ordered and paid for will be processed within 2 business days.

We use various couriers depending on destination and, as a result, shipping times vary. Most of our customers can expect the following delivery dates, once their order is processed.

  • Canada orders arrive within 2-3 business days

  • USA orders arrive within 3-5 business days

  • International Orders - Shipping currently not available outside Canada & USA

The price of shipping does not include tax or duties.